[JohnW4841]

My Neptune washer is unbalanced at the start of the spin cycle. After it gets going, it seems fine. At the start, it is going to walk across the floor.
I replaced the struts and that did not solve the problem.
Any ideas?..... I have a shotgun to put it out of my misery!!

[PS Staff - Sheila]

Check to make sure that the washer is level and the feet are locked.

If the floor is weak this can happen.

Here is a link to your washer model MAH5500BWW.

[JohnW4841]

Thank you for the reply. I leveled the machine and it is sitting on a slab floor. I can't find my installation instrucitons. I am not sure what you mean: "the feet are locked." Is there something under the machine on the threaded legs?
Thanks.

[PS Staff - Sheila]

There are two nut on the legs one locks the other in place.

If the washer balances out after a bit it should be fine.

In order to walk it would have to stay unbalanced.

Mine does the same thing it moves a bit about an inch or so but works itself out.