[royta]

Our Neptune washer is no longer going into fast spin. The "Door Locked" light is not lighting.

I spent some time troubleshooting, and found the door lock wax motor is no longer functioning, either because of lack of voltage, or because it is faulty. There are two micro switches, part 5, that the wax motor ends up closing. The first switch is the Door Locked Light Switch, is closed by the tab at the top of part 16, and does nothing else but close the circuit for the Door Locked LED. The second switch is the Door Lock Spin Enable Switch, is closed by the right end of part 17, and is the switch that tells the Control Board that the door is locked and it is safe to go into fast spin. I simply removed the two wires from the Door Lock Spin Enable Switch, used a wire to jump across the two connectors, and now my washer functions as it should.

Does the wax motor function at 120 VAC? I measured across the two wires connected to the wax motor, and only measured 1.4 VAC at the start of the wash cycle, and 2.0 VAC a few minutes into the wash cycle. If the Control Board supplies the voltage to the wax motor, why is it that the washer now performs normally after I manually closed the circuit for the Door Lock Spin Enable Switch? Shouldn't there be some other things no longer working properly?

By the way, Maytag sent A & E out to diagnose the problem, which the tech charged a $60 diagnosis fee. The tech "thought" it was the motor drive board, but was going to order a new motor instead, because the motor is under warranty and would also include a motor drive board. Just talking to the guy on the phone, I wasn't too impressed with his troubleshooting ability. It didn't dawn on me until this evening, that the "Door Locked" LED was not illuminating, which is what led me to look into a possible wax motor problem. I think I'm going to put a stop payment on the check, and tell A & E their tech is lousy. I won't pay $60 for a bad diagnosis. It sounds to me that the wax motor and/or the Control Board is at fault. Ideas?

Thanks.

Roy

[ApplianceJunk]

Hi Roy,

Does the wax motor function at 120 VAC?

Yes,

Did you take a look at the control board up on top near the timer?
Take the three screws out of the top and flip the panel towards the top of the washer.


Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

There is a resistor on the board that often burns out when the wax motor for the door lock goes bad.

You can often see that the R11burnt out.

Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

Most of the time that control board and the wax motor gets replaced together.
The newest style wax motor has a black plunger on the tip of it now.

[royta]

Originally Posted by ApplianceJunk

Hi Roy,



Yes,

Did you take a look at the control board up on top near the timer?
Take the three screws out of the top and flip the panel towards the top of the washer.


Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

There is a resistor on the board that often burns out when the wax motor for the door lock goes bad.

You can often see that the R11burnt out.

Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

Most of the time that control board and the wax motor gets replaced together.
The newest style wax motor has a black plunger on the tip of it now.

After a bit more time on the internet last night, I stumbled across the R11 & Q6 problem on the Controller Board. I was so irritated I paid $15 for a stop order on the $60 check to A & E Factory Service. I'm an idiot.

I recalled the class action suit against Maytag, and did a little investigating. We did buy our washer/dryer set in Oct 2000. In 2003, the motor drive board went out, and I made a big enough stink that Maytag only charged 1/2 price labor, and did the part for free despite the part only having a 2 yr warranty. When the class action came out, I didn't bother filing a claim for reimbursement, as I felt Maytag already did me right. Well, now I realize they still have to fix the washer for free for new problems. There is the wax motor problem, which I'm having, and then there is the moldy problem, which I'm also having. It just so happens, that when the moldy issue is taken care of, they replace the controller board too. The wax motor problem obviously takes care of that. So, I'll call Maytag this morning and let them know about the issues, tell them again how lousy that particular tech (and the backup he called on the phone) from A&E Factory Service is, and see what they will do to fix my washer. I can always fix the control board myself, as I've rebuilt many circuit boards that were obsolote that you can no longer find remanuctured boards for in the fuel station industry. However, since my wife hates the mold issue, I think I'll see what Maytag can do for me first.

[PS Staff - Sheila]

Yes the wax motor function on 120 v.

Perform a resistance check on the wax motor.

At room temperature you should get a reading of 900 to 1000 ohms.

Check the spin enable switch for continuity.

If by by passing the door lock switches the washer works then it is not the control board or the motor control.

[royta]

Originally Posted by ApplianceJunk

Hi Roy,



Yes,

Did you take a look at the control board up on top near the timer?
Take the three screws out of the top and flip the panel towards the top of the washer.


Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

There is a resistor on the board that often burns out when the wax motor for the door lock goes bad.

You can often see that the R11burnt out.

Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

Most of the time that control board and the wax motor gets replaced together.
The newest style wax motor has a black plunger on the tip of it now.

Originally Posted by ApplianceJunk

Hi Roy,



Yes,

Did you take a look at the control board up on top near the timer?
Take the three screws out of the top and flip the panel towards the top of the washer.


Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

There is a resistor on the board that often burns out when the wax motor for the door lock goes bad.

You can often see that the R11burnt out.

Maytag Neptune MAH4000AWW Washer on Flickr - Photo Sharing!

Most of the time that control board and the wax motor gets replaced together.
The newest style wax motor has a black plunger on the tip of it now.

After a bit more time on the internet last night, I stumbled across the R11 & Q6 problem on the Controller Board. I was so irritated I paid $15 for a stop order on the $60 check to A & E Factory Service. I'm an idiot.

I recalled the class action suit against Maytag, and did a little investigating. We did buy our washer/dryer set in Oct 2000. In 2003, the motor drive board went out, and I made a big enough stink that Maytag only charged 1/2 price labor, and did the part for free despite the part only having a 2 yr warranty. When the class action came out, I didn't bother filing a claim for reimbursement, as I felt Maytag already did me right. Well, now I realize they still have to fix the washer for free for new problems. There is the wax motor problem, which I'm having, and then there is the moldy problem, which I'm also having. It just so happens, that when the moldy issue is taken care of, they replace the controller board too. The wax motor problem obviously takes care of that. So, I'll call Maytag this morning and let them know about the issues, tell them again how lousy that particular tech (and the backup he called on the phone) from A&E Factory Service is, and see what they will do to fix my washer. I can always fix the control board myself, as I've rebuilt many circuit boards that were obsolote that you can no longer find remanuctured boards for in the fuel station industry. However, since my wife hates the mold issue, I think I'll see what Maytag can do for me first.

Doh, I'm too late. I just got off the phone with 888-4-MAYTAG opt 4, and they said the class action suit closed in Aug of 2005, and they are no longer required to fix their garbage. Actually, we love our washer/dryer, I'm just frustrated with the garbage tech they sent out. Well, it's not Maytag's tech, but it's a company that Maytag sends out. I guess I'll repair the control board myself, buy a new wax motor, and then disassemble the front drum assembly to clean the mold out.

Originally Posted by PS Staff - Sheila

Yes the wax motor function on 120 v.

Perform a resistance check on the wax motor.

At room temperature you should get a reading of 900 to 1000 ohms.

Check the spin enable switch for continuity.

If by by passing the door lock switches the washer works then it is not the control board or the motor control.

The control board may not be completely bad, but the wax motor certainly took out R11. I knew all along it wasn't the motor control board, because the motor functions perfectly.

[Thunt]

Hi,
My machine is doing the exact same thing. We had our control board replaced a couple years ago, and my husband had done the exact same thing you just wrote about. We will skip the new part and jump the switch also.

Thanks for your input. My husband wasn't sure he remembered how he did it last time. You have made it very easy for us. Thank You. He gets so mad working on my appliances sometimes.

Have a great weekend.

[dakotadog]

Our Maytag Neptune washer does not go into fast spin. The door lock light does not come on. The R11 is burned up. The WAX motor resistance measures 1200 ohms. What are the specs of R11 and Q6 if I wished to replace these components? An earlier response says the WAX motor resistance is 900 to 1000 ohms, is my wax motor still servicable at 1200 ohms? The model number is MAH4000AWW and the serial number is 49307865YD.

[royta]

Originally Posted by dakotadog

Our Maytag Neptune washer does not go into fast spin. The door lock light does not come on. The R11 is burned up. The WAX motor resistance measures 1200 ohms. What are the specs of R11 and Q6 if I wished to replace these components? An earlier response says the WAX motor resistance is 900 to 1000 ohms, is my wax motor still servicable at 1200 ohms? The model number is MAH4000AWW and the serial number is 49307865YD.

Maytag - R11 and Q6 Problem - Does this help?

MAYTAG NEPTUNE CONTROL BD R11 Q6 REPAIR KIT + WAX MOTOR

neptune r11 - Google Search

[crab]

Anyone know the value of the resistor that burns out? I am trying to read it off a good board but having trouble with the red and orange colors for certain. After I replace the wax motor, I want to cut out the old burnt resistor and replace it with a fresh one. Jeff


Gold, red, white, orange?

Gold, orange, white, red?

[royta]

Originally Posted by crab

Anyone know the value of the resistor that burns out? I am trying to read it off a good board but having trouble with the red and orange colors for certain. After I replace the wax motor, I want to cut out the old burnt resistor and replace it with a fresh one. Jeff


Gold, red, white, orange?

Gold, orange, white, red?

See the two sites shown below.

Maytag - R11 and Q6 Problem - Does this help?

Maytag - R11 and Q6 Problem - Does this help?