[Tory]

Can some one help? Our washing machines agitator will not spin during any cycles yet it make a loud buzzing noise. But it still pumps water.

[PS Staff - Sheila]

Can you please supply your model number?

The model number is located under the lid at the back.

You will have to bend down to see it.

Will the washer spin?

Open the lid and use a pen to activate the lid switch to see if it is spinning.

[Tory]

Thanks for the reply, Ive got 3 numbers for you

MOD:RAX423KQO

SER:CM0883352

TYPE: 107
Thats exactly what it looks like on the sticker under the lid in back. Also the washer does spin extremely(really slow like its almost stuck) slow if I push down on the switch with a pen.

[PS Staff - Sheila]

It sound like you have a failed coupler.

The coupler goes between the motor and transmission.

To check the coupler you will have to remove the cabinet from the washer.

To do this follow these steps:

Unplug the washer.

Remove the two screws in the console at the back,one in each end cap.

Flip the console up.

Remove the two brassy spring clip holding the cabinet to the back.

Disconnect the lid switch wiring harness.

Open the lid and tilt the cabinet toward you and lift it at the same time.

Place the cabinet out of your way.

Remove the two clamps holding the pump to the motor.

You do not have to remove the hose just swing the pump out of the way.

Disconnect the wiring harness to the motor.

Remove the two screws holding the motor in place and lower the motor.

You will now have access to the coupler.

Half is on the motor and half is on the transmission shaft and there is a black rubber piece that joins them together.

Check the coupler for a rounded center where it slides on the shaft or a crack.

Here is a link to the parts of your washer model RAX4232KQ0.

[Tory]

Thanks I'll give it a try and let you know how it goes.

[Tory]

Thank you,very much. It was exactly what you recommended
a broken coupling. These are plastic but the new ones we purchased actually have metal centers. Thanks again I've earned points with my wife



Heres a pic of what it looked like, thanks again.

[PS Staff - Sheila]

You are very welcome and glad to have been able to help.