Same Problem Here I have the same problem with my HSS25GFPDWW Hotpoint refrig. This is a known problem with GE refrigerators. After 1-4 years, the insulation in the freezer door around the water dispenser line breaks down and allows the water dispenser line to freeze about 4 inches from the water outlet spout. Even if you thaw out the ice plug with a hair dryer or by turning off the freezer, the ice comes back. For metal door freezers, the fix is a water line heater (WR49X10173) which is added at the point of the ice plug. GE may or may not do free. For plastic-foam filled doors, the only permanent fix is a new door, which GE may or may not pay for. They will not pay the service call and labor to replace the door. Call 1-800-386-1215 to find out what they willl pay for. This is a very common problem for GE side by side refrigerators. |