[yoshiwke]

I have water dripping from the freezer into the refrigerator. There is an opening with some type of port or vent on the upper surface of the refrigerator compartment, and water is dripping from this port. The freezer is above the refrigerator. I have placed a cup to catch the drippings and have to empty it every other day.

I suspect some type of drain tube may be blocked, but have no knowledge of what to check, or how. The drain pan under the bottom of the fridge, is dry. I'm kind of guessing that the water that should be dripping down there is not making there.

The unit is a Costco/Kirkland brand, and I think it is made by Whirlpool, but I'm not certain of this. I don't have model number with me, but can follow up with it tomorrow.

Do I need to call a repair person, or is this a owner fixable problem? or do I need to buy a new unit?

Thanks for any help.

Kent

[PS Staff - Sheila]

It does sound like the drain cup is plugged.

With the model number I can instruct you farther.

[yoshiwke]

The model number is ST21PKXHW00

[PS Staff - Sheila]

There should be a little cup at the back of the fridge in the fresh food section.

It will be in the middle close to the top.

There will be a hose attached to it that runs down the back of the fridge to the drip pan.

Here is a link to your fridge model ST21PKXHW00.

[yoshiwke]

do I get to the cup by removing the plastic cover screwed/bolted to the interior roof of the main refrigerator section? This is not something that I access from the back of the refrigerator? right? I'm to access this CUP from the interior of the main food section.

Thanks

[PS Staff - Sheila]

Yes it should be there.

[patti08]

I have this problem of water dripping from the freezer into the fridge. I have a whirlpool, model ET21PKXFW00. Should the drip cup be in the same place?

[PS Staff - Sheila]

Patti08

Yes the drip cup should be located at the back of the fridge section.

Here is a link to your fridge model ET21PKXFW00.