[keys11]

ice maker itself works great but the "doorway" to allow ice through constantly gets frosted over and the ice doesn't drop easily or sometimes, at all. It has both cube and crushed options but often the cubed comes out crushed or ice just arbitrarily falls out on occasion. I have scraped and defrosted and regulated the temp. I don't really know what else to do.
HELP!!!

[PS Staff - Sheila]

Can you please supply your model number?

It is located in the fridge section on a tag with the serial number.

[keys11]

model number is 10657562790

thank you!

[aviandragon13]

Your ice dispenser door isn't closing all the way. That's why you're frosting. You may need to replace the door or opening mechanism, or there could be something stuck by the door preventing it from closing all the way. As for the cubed ice coming out crushed, I might suspect the electronic control that's supposed to tell the crusher to move out of the way for cubed ice. Best of luck.