Blair, there is something here we are missing. If I could be there and check the product out, I would have no problem finding it. So my best advise is to call a service technician out, so he can make checks on the product. Basically at this time, everything that would normally do these things to your refrigerator, you said it is not that. That's why I suggest a tech, he or she can be there and see for them selves. Tom |