[had]

Hi my name is Allen and I use to work on appliance (am retired now not use to these new electronic appliances) My GE side by side quit working yesterday and I found the defrost heater element is bad. Have ordered a new one but need to know if that would shut down the whole unit? Nothing worked but the evaporator fan in freezer. Is this normal for this unit?
Thanks
Allen

[PS Staff - Sheila]

No the heater should not have shut the unit down.

You likely have a faulty mother board.

GE has been having a lot of trouble with these board and have been replacing a lot of them at no charge.

It may be worth while to call GE and see what they will do for you.

Here is a link to your fridge model gss25jfmcc.

There is a technician sheet behind the kick plate tape to the bottom of the fridge.

Here is a number for General Electric
US 1-800-626-2005 Canada 1-877-959-8688.