[mahicks3322]

It is a Hotpoint RB787

All of the top "eyes" work, as does the clock and all the buttons. Also, I can turn the unit to auto self clean it the top element will come on.

It will not allow me to dial a temperature or set the unit to broil. When I do that, the temp that i selected comes up for a moment then the screen blanks outand the "Auto Self Clean" light just flashes.

If I DO select auto self clean, it seems to want to do that. BUT I noticed the bottom element does not come on. (I do not know if it is supposed to though.)

I have taken out the bottom element and probed it. It has continuity around 24ohms and neither terminal is shorted to ground.

I have also reset the circuit breaker at the panel and have had no luck.

Any Ideas?

[PS Staff - Sheila]

Can you please supply the rest of your model number?

The number should be on a tag on the frame with the serial number where the drawer closes.

[mahicks3322]

The FULL model number is RB787Wb1WW

I did some fact finding over the weekend and was told I need a new clock control. I ordered it from you last night. It is part #PS239445

I hope this is the right part and fixes the problem. What are your thoughts?


I would also like to state that your customer service is absolutely OUTSTANDING!! I accidentally chose mastercard on my order for my Visa card last night. I called an was almost immediately transfered to a customer service rep that spoke english, was VERY helpful and told me that everything was OK. THEN, tonight when I got home, I checked the status of my order and discovered the item was shipped this morning AND i would receive my item TOMORROW!! Talk about SUPER FAST!! Thank you. GREAT JOB!!!

[PS Staff - Sheila]

Yes the control should get your oven working again.

We are very please that you have had a good experience with us.

Let us know how your repair goes.

Here is a link to your range model RB787Wb1WW.

[mahicks3322]

repair went PERFECT!!! Thank you!!

I have another question.....The bottom bake element, which I pulled out to test originally, has now broken off its two support brackets. Is this something I should worry about?? It touches the bottom of the oven now.

Is there anyway to repair this? I thought about soldering but with the temperatures, I was not sure if this would work.

[PS Staff - Sheila]

You should replace the bake element.

The element will damage the line if it lays on it.