Open the door and look to see if the front panel (which is where the hinge counter support is mounted to) is bowed out. If so, there is a fix Thermador has for this. I believe it requires the door being removed, the side panels being removed, the bowed portion of the front panel being pushed back in and a screw being punched into the side of the front panel into the liner. This then keeps the front panel in place.
If you do this, make sure that you're holding the door all the way when opening it. I believe this problem is caused when the customer lets the door fall the last part of the way when opening it.
Good Luck... |