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"The inside glass broke on the door to our oven. We have ordered and received ..."


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Oven
Old 04-20-2007, 12:17 PM   #1
Cindy Lill
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Question Oven
Brand: General Electric
Model Number: JKP16GJ
Age: More than 10 years

The inside glass broke on the door to our oven. We have ordered and received part number 251937. There is no frame around the glass. The previous glass was held in by a metal frame that was welded around the glass. We had to remove the entire frame - could not remove just the glass. There is not a way to insert the piece we have just received without the metal frame. Can not use the existing frame without cutting it apart and having it welded back together.

Questions - Is this is wrong part entirely? Was it shipped before it was completed? How do we get one that has the frame already around the glass?
 
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Old 04-20-2007, 12:45 PM   #2
PS Staff - Sheila
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This may be the wrong part.

Can you verify your Model number for me as I can't locate it on my database.
 
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Old 04-20-2007, 01:10 PM   #3
Cindy Lill
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Shelia the model number of our oven is JKP16GJ.
Thank you,
Cindy
 
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