Could be either but more likely the touch-pad. I am assuming only the pad is totally, dead everything else looks normal.
I looked at the picture of the pad and did not see any active components so am assuming it is just switches.
You say turning power off by itself does not reset the control.
I assume that when you disconnect/reconnect the pad power is also off
Since you do not have power applied you are not actively resetting the board from the pad so that's why I lean toward the pad.
The only caveat here would be time. Some boards take a while to reset (capacitors have to discharge). If you have not done it turn the power off for the amount of time it took to disconnect/reconnect the pad.
Does it now reset? If yes then probably the control board is shot.
The most common touch pad problems are the edge connectors and the ribbon cables itself
Best way to clean cable's edge connector is with a pencil eraser (do not use ink type)
Clean the connector on the board with electronic contact cleaner or isopropyl alcohol and a toothbrush.
The conductors in the cable can also be a problem
Looks like the cable is see through which is good.
Get a magnifying glass and inspect it for hairline cracks in the conductors.
Pay special attention to the conductors on the outside edge, these are usually the ones that are common to all switches or it could be one that is wider than the rest.
Bend it a little as you inspect it, this sometimes will make a crack visible.
If you find a crack, these cables are repairable and may be worth a try.
Could also check the conductors for continuity with an ohm meter but you would have to be able to open up the pad to do this. Some you can, some you can't.
Again you have to bend the cable along it's length for the open to show up.
I am a little concerned that Sears replaced both at the same time.
It may indicate that if one part goes bad it can take out the other part.
This should not happen on a decently designed system but without actual board schematics I cannot tell. |