[slin]

Hello. I am new here.
We have a 13 mth old GE JCB968WK1WW. I am in Canada.
Its a GE Profile, white stove with the Oven Drawer in the bottom.
We have had some trouble with long heatup times in the main oven and very slow cooking of food in the main oven such as basic frozen pizza we have done once a week for a year. It used to be say 30 minutes start to finish at 400F and now is an hour and still not done right.
We had the tech here under extended warranty. We know there's two elements clearly visible in the optional Oven Drawer, the bottom and upper elements in there. Then the inside main oven has the upper element clearly visible, and a "hidden" element on the bottom. We can see a total of 4 elements visible in both the main and Drawer ovens. Theres also the ring shaped convection element on the back wall. I assumed theres actually a 5th element which is the hidden lower element in the main oven. He tells us that the upper Oven Drawer element is also the lower "hidden" element in the bottom of the main oven...to me that seems wrong. So far he left and replaced a oven door switch and had everything to pieces. When I open the drawer and the main oven door I can touch the underneath of the main oven and its several inches thick, theres the upper Oven Drawer element I can feel in that drawer, and I assume there a hidden element above that in that area under the floor of the main oven.

I told him that its two seperate ovens and how can you control the temperatures seperately if the one element is for two ovens??

Thanks.

Does the Profile with the Oven Drawer in fact have its own 2 elements? or is its top element actually also the main ovens lower hidden element?

[PS Volunteer - Appguy]

You need to go to partselect.com to get parts breakdown info. Sounds like one of your elements are bad or a bad oven sensor. If all elements are ok, Put a thermometer in oven. If temperature fails to get up to the set temperature, you probably have a bad sensor.

[slin]

Thanks for the help. I looked it up and with the diagrams it shows three elements in the main oven, one of which is hidden, one is the top element and one is circular around the convection fan. Then theres two different elements in the Oven Drawer. Theres tin between the Oven Drawer upper element and the main ovens lower, hidden element. So the technician was wrong about that when he said the lower hidden element is the upper element in the Oven Drawer.
We have a thermometer and when we told him it takes 45 minutes for it to reach 400 on the thermometer (the oven temp says its 400 after 5 minutes and beeps!) and pizzas are just thawed and soggy after 1/2 hour , well he just made excuses about the thermometer takes time to react and move, and that frozen pizzas take forever. I told him we have done a pizza at least once per week for a year and always the same type and always from frozen and it takes about 1/2 hour from start to finish.
I'll call them back and request someone else.
Thank you again.