[Mike Canfield]

My microwave door spring has broken again. The fifth time since we bought the unit new. Since this is an ongoing hobby I figure I should learn how to fix it myself. Is there page or schematic to show how to take the door apart?

Mike

[PS Staff - Sheila]

Here is a link to the breakdown of your oven model KEMS378Gss0.

Sorry I don't have any other information on this model.

[Mitch K]

Originally Posted by Mike Canfield

My microwave door spring has broken again. The fifth time since we bought the unit new. Since this is an ongoing hobby I figure I should learn how to fix it myself. Is there page or schematic to show how to take the door apart?

Mike

Hi Mike,

The spring broke on my microwave door too. Bummer.
It's a combination micro/oven - built-in.
First time it broke. Not happy to hear this is a recurring problem for you.
Any words of advice on getting to the spring to replace it.
I'm game to give it a try since I'm pretty handy, or at least I think I am.
Seems if you remove the screws from the inside section of the door you should be able to view the spring mechanism. Installing springs can be dicey since they are under tension, more so when the door is fully extended.

Any help is appreciated!

Thanks,
Mitch

[DanielF2211]

Happy New Year! I have also had both springs break, so now I do not have a refrence point to install the new springs. Does anyone have a picture of the completed install other than the "Parts" diagram? Thank you

KEHC309JSS06

[Mitch K]

Hi Daniel,

Sorry to hear you're having spring problems too.
You shouldn't have a spring problem in the winter
The springs on the microwave door are obviously a poor design. Kitchenaid messed up on this one.

Mike Canfield (another poster) sent me a PM with some help instructions since he went through the process several times himself. The instructions helped confirm the process. I will forward them to you in a PM.
My micro/oven combo was slightly differently, so I ran into a snag with the exhaust vent that comes out between the micro and oven. Had to remove a screw on that so I could slide it over to get to a screw for removal. The screw is on the inside of the duct, hard to get to, and unnecessary since the duct is help in place by the front grill.

Regarding pics, don't have any. You'll be okay without, though only one spring was busted for me so I could see the path. Another snag I ran into was putting it all back together. The location of the screws is another design flaw in terms of support. The door seemed very flimsy in how the cover fit back, but that's the way it is.

Ordering the springs from partselect went okay. I seemed to recall I had to call Kitchenaid to verify I had the right spring part number. There was some cross referencing between the Kitchenaid Part number and partselect.

I have a new problem with my micro that has cropped up. When defrosting, I keep hearing a clicking sound. Must be a relay that turns the heating element on and off. It was acting really strangely the other day, the light kept going on and off. I think it might be possessed.

Good Luck!
Mitch

[DanielF2211]

Thank you. I do have 2 new springs, but I am puzzeled on the proper install because both original springs were broken and I am NOT 100% on how to install the new ones. I know it isn't a Rubic's Cube, but I just want to make sure they are installed correctly. When they(or one) broke, the glass was broken on the outside asa bonus to the situation. I was hoping to find "real" pictures of the connections. Thanks.

[DJF]

Mitch

Can you PM or email those instructions to me as well. My KitchenAid microwave door spring just broke...

Thanks

[rogerbetschart]

Hi Mitch,

I am new to this forum and my KitchenAid Model KEMC308KSS0 microwave door spring broke about a week ago. I guess I am pretty lucky, I was able to get 7 years out of the appliance before this happened. Could you also email me rogerb@logic.bm those instructions. Thanks in advance.

[bschlimme]

Hello,
I am in the same situation with a KEMC308KSS0 that has a broken door spring for the second time. KitchenAid offered ZERO help with parts and only wanted to continually tell me it is out of warranty. I have a colleague here at work that has the same unit and his also broke. His repairman told him it was a recurring problem with these units!!

Anyhow this time I am ready to do it myself and would like the help of the instructions if someone here could PM them to me I would appreciate it.

Thanks,
Ben